Sentinel · Salesforce

Track shipped equipment in Salesforce: location, shock and humidity

Yes, you can, natively. Wisechain Sentinel is a managed package that installs in your Salesforce org and records where every shipped unit is and what it went through on the way. A tracker fitted at the factory reports location by GPS, WiFi or cellular and logs shock, temperature, humidity and pressure. Each reading lands on the unit’s record in Salesforce, and a breach opens a Case for your quality team.

What you see in Salesforce

  • Tracked assets: serial number, model and the tracker paired to it.
  • Detections: every location and condition reading, time-stamped.
  • Position clusters: where the unit stopped, and for how long.
  • Points of interest: your factories, warehouses, ports and customer sites.
  • Ownership registrations: the Account or Site the unit belongs to once it’s installed.

Your own flows act on these records. A shock above threshold opens a Case. A unit that settles at a new site proposes its owner and an Opportunity. The first stop at the final site starts the warranty.

How it works

  1. Pair a tracker to the serial number at the factory with the mobile app. It takes under 5 minutes.
  2. The tracker reports location and condition in transit and in storage.
  3. Data flows one way: device, Wisechain cloud, your Salesforce org. Read-only.
  4. At the destination, Sentinel matches the site to your accounts and registers the owner.
  5. Take the tracker off and reuse it on the next unit.

What you can prove

  • Where each unit was delivered, for export control and sanctions checks.
  • How it travelled, for warranty claims and carrier disputes.
  • When it was installed, so warranty starts on the right day.
  • Who owns it, so your service team calls the right company.

95% location detection · 70–80% ownership accuracy · 15+ OEM deployments · under 5 minutes to fit a tracker

See the shipment report a unit produces, put your own fleet into the ROI calculator, or talk to us about a pilot.

Questions

Which Salesforce clouds does Sentinel work with?

Sales Cloud and Service Cloud, and it feeds Salesforce Field Service when you run it. The records are standard objects you can report on, and an API export sends them on to SAP or your installed base tool.

Which conditions can the tracker log?

Shock and impact in G as standard. Add the optional BLE sensors for temperature, humidity and pressure, for example inside the packaging during sea freight.

How often does the tracker report?

About once an hour while the unit is moving, and less often once it's installed, so the battery lasts the whole journey and the storage time on site.

What does the tracker connect to on the machine?

It's a standalone device, fitted in a cavity or on an industrial mount, reporting read-only telemetry. Data flows one way: device, Wisechain cloud, your Salesforce org.

Can I reuse the trackers?

Yes. Once the owner is registered, take the tracker off and pair it to the next unit.

How accurate is it?

95% location detection and 70–80% ownership accuracy, measured in 15+ OEM deployments.