A medical instrument changes hands several times before it goes into service.
Lab and diagnostic analyzers
Clinical chemistry, molecular, blood gas and flow cytometry instruments reach hospital and private laboratories through distributors. Sentinel logs shock, temperature and humidity in transit and registers the laboratory where each analyzer is installed.
Medical imaging systems
CT, MRI, X-ray and ultrasound systems ship in heavy crates and are lifted, stored and moved again at the hospital. The condition record holds every shock and humidity reading until the system stands in the imaging suite.
Life science and bioprocess
Bioreactors, chromatography systems and analytical instruments go to pharmaceutical plants and research labs, often through integrators. Sentinel follows each unit to its site and registers the account that operates it.
Storage and transport conditions, on the record
Under the EU MDR and IVDR, importers and distributors keep storage and transport conditions within the conditions set by the manufacturer while a device is under their responsibility. Sentinel logs shock, temperature and humidity with the time, the place and the custodian, so manufacturers and their distributors hold the same readings for every serial number.
- Shock and temperature from the crate onwards
- Humidity with a wireless sensor add-on
- Custody from factory to site
- Condition report at delivery
- Tracker returned for the next shipment
A Bill of Health per serial number
Threshold breaches build a Bill of Health for each unit, kept with the device record. Quality teams read it before installation, and your customer receives a condition report when the shipment ends.
Installed base behind the distributor
Units sold through distributors are followed to their site. Sentinel proposes the most probable owner at destination, your team confirms, and the unit is registered to the account with its site.
Standalone, or inside Salesforce
Sentinel runs with its own dashboard, natively inside Salesforce or connected to your CRM by API. In Salesforce, a condition breach opens a Case and a confirmed owner opens a service opportunity.
Every unit registered to the laboratory, hospital or plant that runs it.
One record for quality, service and regulatory teams
Quality teams read the condition record of each unit. Service teams see which laboratory or hospital to call for installation and maintenance. Regulatory teams find where every serial number went and which site received it.
- Quality and warranty
- Service
- Regulatory affairs
- Service sales
Built for instruments sold through distributors
Sentinel suits instruments that pass through carriers, distributors and integrators before they reach their site: clinical chemistry and molecular analyzers, blood gas analyzers, flow cytometers, CT, MRI and X-ray systems, bioreactors and chromatography systems.
