You Built It. They Installed It. Now What?
Get full visibility of your Power fleet
Backup power systems are often sold through partners and distributors, installed in remote sites, and then forgotten.
Wisechain gives OEMs a real-time view of where every genset is, and who’s responsible for keeping it running.
What Is Power Generator and Genset Tracking After Delivery?
Tracking backup generators in the field means knowing:
Where each unit is installed
Who owns or operates it
When it was installed
Under what environmental conditions it runs or is stored
Wisechain solution has got you covered, and no installer input is required.
OEMs gain visibility of their gensets across data centres, hospitals, factories, mobile sites, and remote locations to better service the machines and support their owners and operators.
After all, who is better qualified to service and maintain a Genset than the very company that designed it and made it in the first place?
Why Generator Visibility Is Often Lost
The challenge isn’t making or shipping the unit, it’s what happens after that:
Sales go through distributors or resellers
Installations happen independently or locally
Customers don’t report commissioning back to the OEM
Gensets are deployed at remote, off-grid, or temporary sites
The result?
Service teams don’t know where the units are
No CRM record of the end user
Preventive maintenance isn’t scheduled
Upgrades, retrofits, and modernization events are missed
What Wisechain Tracks for Genset OEMs
Wisechain closes the loop with:
Location data from final installation site
Ownership detection and end-user registration
Installation and activation date logging
Operating condition monitoring (e.g. temperature, vibration, humidity)
Service contract readiness based on real-time events
Aftermarket campaign triggers based on usage or time in field
Even if installed by a local partner, Wisechain captures the data centrally — and feeds it directly into your service platform or CRM.
Use Cases – Genset Manufacturers
| Use Case | Description |
|---|---|
| Distributed Installations | Gain visibility over gensets installed in remote or third-party-managed facilities. |
| Warranty and Activation | Confirm when units are activated and under what conditions, to validate or reject claims. |
| Service Coverage Expansion | Convert unregistered gensets into service opportunities with targeted outreach. |
| Refurbishment or End-of-Life | Identify inactive or underused units for recovery, upgrade, or replacement. |
Generator visibility in a nutshell
Tracking backup generators in the field gives OEMs full visibility of asset location, ownership, and operating conditions, even and especially when units are sold through partners.
Wisechain enables remote asset registration, usage monitoring, and service activation without relying on end-user input.
Generators' installed base visibility growth frequently asked questions
Q: How can OEMs track backup generators sold through resellers?
A: Wisechain attaches asset registration to shipment data and location signals, enabling automatic tracking regardless of reseller channel.
Q: What happens if a genset is installed at a remote site?
A: As long as assets are deployed at a location with sufficient 4G/2G coverage, Wisechain will obtain and process coordinates to analyze site data and suggest the most probable ownership, even off-grid locations, and update the OEM installed base system.
In very rare occasions, there is no map data to work with and data analysts have to do a little bit of research to find out who the most probable owner actually is.
Q: Can Wisechain help recover unregistered generators?
A: Yes. In mature industrial markets, first time equipment purchase represents about 10% of sales. Most industrial equipment are acquired to replace or complement oler units. By tracking new units, manufacturers invaribly end-up uncovering older units that have been in the field for 10 years or more