Discover this high ROI strategy for rapid service revenue growth https://wise-chain.com/category/service-revenue-growth/ Grow aftermarket revenue with asset tracking in Salesforce Mon, 13 Jan 2025 10:32:54 +0000 en-US hourly 1 https://wise-chain.com/wp-content/uploads/2024/01/WiseChain-logo-150x150.jpg Discover this high ROI strategy for rapid service revenue growth https://wise-chain.com/category/service-revenue-growth/ 32 32 Grow Service revenue with Asset tracking in Salesforce https://wise-chain.com/2024/10/10/grow_service_revenue/ Thu, 10 Oct 2024 10:56:39 +0000 https://the7.io/consulting/?p=785 Suspendisse potenti. In eleifend quam. Mauris id scelerisque dui, placerat pretium nulla.

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Grow Service revenue with Asset tracking in Salesforce

In the Manufacturing industry, Installed Base knowledge is strategic to grow and maintain high-margin aftermarket revenue.

What would be the impact on your aftermarket business, if your company could systematically detect the location of its robots and identify their owners?

Using GPS trackers (or self-generated coordinates) WiseChain converts the location of industrial Assets, shipped from a factory to an unknown end-destination, often via system integrators, into highly qualified service opportunities and enables your teams to monitor their shipping conditions.

Aftermarket revenue Growth

Wisechain starter kits

Detect asset location

Identify final owners

Generate Opportunities

Customer service performance

Customer service performance

Detect customer deliveries

Automatically assign assets to fleet owners

Monitor fleet turnaround

Market intelligence

Market Intelligence

Monitor partners’ activity

Visualize end markets and trends

Refine downstream sectors appetite per product line

grow IoT subscriptions with superiod IB knowledge

IoT Subscriptions

Engage & connect more System owners

Enrich users’ database

Grow IoT services revenue

Data is already available to detect and identify a majority of new fleet owners

In some specific cases, the equipment already generates is equipped with hardware that generates geolocation data. 

This is the case for transport refrigeration units. Such built-in tracking technologies can be used in a new way to detect and identify potential new fleet owners. 

When the fleets are renewed and units sold by their first owner on the second hand market, the service revenue per unit drops immediately. This is the waterfall effect. Since it is virtually impossible to know where the unit will be used next, service partners and manufacturers often lose a large part of the spare parts business and maintenance revenue for each unit. 

Being in a position where it becomes possible to identify a majority of the next fleet owners for each unit ensures that manufactures and service partners will maintain their aftermarket revenue per unit and also make sure to keep units working at peak performance for a longer period of time. 

In a nutshell

Deploying or using technologies to detect each asset’s location benefits their owners, their product will remain in the best condition for longer, the service partners and the manufacturers.

Hardware is therefore necessary to generate geolocation. It can be deployed ad-hoc or built-in and the type of hardware will be conditioned by three factors : available space, expected data supporting the business case and longevity. 

Let's talk about IB knowledge

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]]> Unlock more service opportunities with automated asset registration https://wise-chain.com/2024/09/19/generate-more-service-opportunities-with-asset-registration/ https://wise-chain.com/2024/09/19/generate-more-service-opportunities-with-asset-registration/#respond Thu, 19 Sep 2024 10:06:27 +0000 https://wise-chain.com/?p=5748 Maximizing Service Sales: How automated Asset registration data in Salesforce unlocks more service opportunities In the manufacturing industry, asset centricity is a crucial concept that focuses on managing and leveraging assets to drive operational efficiency and customer satisfaction. By integrating asset management directly into Salesforce, manufacturers can achieve asset centricity and enhance service sales accountability.…

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Maximizing Service Sales: How automated Asset registration data in Salesforce unlocks more service opportunities

In the manufacturing industry, asset centricity is a crucial concept that focuses on managing and leveraging assets to drive operational efficiency and customer satisfaction. By integrating asset management directly into Salesforce, manufacturers can achieve asset centricity and enhance service sales accountability. At Wisechain, our Salesforce-based app ensures that installed base (IB) information is readily available within Salesforce, eliminating the need to fetch data from other systems and reducing the risk of overlooked opportunities.

It all starts with Asset Centricity in Salesforce

Asset centricity in Salesforce provides numerous benefits

Streamlined Asset Management

Centralizing asset information within Salesforce ensures that all relevant data is easily accessible, reducing the complexity of managing multiple systems.

Improved Data Visibility

Having asset data directly in Salesforce enhances visibility, enabling teams to make informed decisions and optimize resource allocation.

 

Enhanced Customer Support

With a clear view of the installed base, service teams can provide proactive and personalized support, enhancing customer satisfaction and loyalty.

The Role of Installed Base knowledge in Service Sales Accountability

Installed base (IB) knowledge is critical for service sales accountability. With direct access to IB information in Salesforce each service sales employee gets a real time and comprehensive view of the accessible installed base for each account

01.

Real-Time Access to Asset Data

With IB information available directly in Salesforce, service sales teams can access real-time asset data, ensuring they have the most up-to-date information at their fingertips.

02.

Reduced Risk of Overlooked Opportunities

By eliminating the need to fetch data from other systems, the risk of overlooking critical asset information is significantly reduced.

This ensures that service sales teams can capitalize on all available opportunities.

03.

Enhanced Accountability

Direct access to IB information in Salesforce enables service sales teams to be more accountable for their actions.

With all relevant data in one place, teams can be held responsible for leveraging asset information to drive sales and improve service performance.

Wisechain Enhances Asset Centricity in Salesforce

Wisechain’s Salesforce-based app is designed to track and monitor assets’ journey from factories to site of operation and register location and ownership details, automatically. By providing direct access to installed base information within Salesforce, the App enhances your asset centricity approach 

real time asset registration

Real-Time Asset registration

Wisechain enables real-time asset registration, directly in Salesforce, giving service sales teams instant access to a complete view of the installed base. 

This allows them to activate service opportunities as soon as assets are commissioned and improve customer satisfaction 

Wisechain asset registration app for Salesforce

Seamless Integration with Salesforce

Our app integrates seamlessly with Salesforce, ensuring that all asset data is centralized and easily accessible. 

This eliminates the need for multiple systems and reduces the complexity of asset management.

real time asset registration data accessibility and activation

Real-Time Data Access

With Wisechain, service sales teams have real-time and complete access to asset data, ensuring they can make informed decisions and capitalize on opportunities as they arise.

Conclusion

Achieving real-time asset centricity in Salesforce is key to boosting service sales accountability and operational efficiency. With Wisechain’s Salesforce-based app, manufacturers can centralize asset data for improved visibility, giving service sales teams direct access to the installed base. Our seamless integration and intuitive interface make Wisechain the perfect solution for optimizing asset management and driving business success.”

Ready to leverage asset centricity in Salesforce and grow service sales?

View on the AppExchange
Schedule a meeting with us

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]]> https://wise-chain.com/2024/09/19/generate-more-service-opportunities-with-asset-registration/feed/ 0 Grow Channel Partners’ business with better installed base knowledge https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/ https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/#respond Tue, 17 Sep 2024 15:40:31 +0000 https://wise-chain.com/?p=5652 The Win-Win Situation: How Channel Partners and Systems Integrators Benefit from Manufacturers’ Installed Base Knowledge In the manufacturing industry, the growth and sharing of installed base (IB) knowledge create a win-win situation for manufacturers, channel partners, and systems integrators. By leveraging advanced asset management solutions like Wisechain, manufacturers can enhance their IB knowledge and share…

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The Win-Win Situation: How Channel Partners and Systems Integrators Benefit from Manufacturers' Installed Base Knowledge

In the manufacturing industry, the growth and sharing of installed base (IB) knowledge create a win-win situation for manufacturers, channel partners, and systems integrators. By leveraging advanced asset management solutions like Wisechain, manufacturers can enhance their IB knowledge and share valuable information with their partners, leading to improved operational efficiency, increased revenue, and better end customer experiences.

The Importance of Installed Base Knowledge

Installed base knowledge refers to the comprehensive understanding of the assets that customers own, their locations, and their usage patterns. This knowledge is crucial for several reasons:

Optimized Asset Management

Detailed IB knowledge enables manufacturers to optimize asset management, ensuring that assets are well-maintained and utilized efficiently

Enhanced Customer Support

With a clear view of the installed base, manufacturers can provide proactive and personalized support, enhancing customer satisfaction and loyalty

Informed Decision Making

IB knowledge helps manufacturers make data-driven decisions about product development, service offerings, and market strategies.

Benefits for Channel Partners and Systems Integrators

When manufacturers grow their IB knowledge and share this information with channel partners and systems integrators, it creates a win-win situation.

Improved Sales Opportunities​

Channel partners can leverage IB knowledge to identify cross-selling and up-selling opportunities, driving additional revenue and enhancing customer relationships.

Enhanced Service Delivery:

Systems integrators can use IB information to optimize service delivery, ensuring that assets are maintained and upgraded efficiently, leading to improved operational performance.

Better Customer Insights:

Shared IB knowledge provides channel partners and systems integrators valuable insights into customer needs and preferences, enabling them to tailor their offerings and enhance customer satisfaction.

The Win-Win Situation

The sharing of IB knowledge creates a win-win situation for all parties involved:

Manufacturers

  • Enhanced asset management and customer support.
  • Improved data-driven decision making.
  • Increased revenue through optimized service and sales opportunities.

Channel Partners

  • Identification of new sales opportunities.
  • Enhanced customer relationships and loyalty.
  • Increased revenue through cross-selling and up-selling.

Systems Integrators

  • Optimized service delivery and asset maintenance.
  • Improved operational performance.
  • Enhanced customer satisfaction through personalized support.

End Customer Benefits

Ultimately, the end customers benefit significantly from the sharing of IB knowledge:

Proactive Support:

With detailed IB information, manufacturers and their partners can provide proactive support, addressing issues before they become critical.

Personalized Service:

Customers receive personalized service tailored to their specific needs, enhancing their overall experience and satisfaction.

Improved Asset Performance:

Optimized asset management and maintenance ensure that assets perform at their best, reducing downtime and extending their lifespan.

How Wisechain Facilitates IB Knowledge Sharing

Wisechain’s Salesforce-based app is designed to facilitate the growth and sharing of IB knowledge, creating a win-win situation for manufacturers, channel partners, and systems integrators:

Comprehensive Asset Management:

Wisechain provides a comprehensive view of the installed base, enabling manufacturers to manage asset ownership, track maintenance schedules, and monitor asset performance.

Seamless Integration with Salesforce:

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for asset management and share this information with their partners.

Real-Time Data Access:

With Wisechain, channel partners and systems integrators have real-time access to IB data, enabling them to make informed decisions and optimize their operations.

User-Friendly Interface:

Wisechain features an intuitive and user-friendly interface, making it easy for teams to access and manage IB data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Let’s have a chat about how your Channel Partners and System Integrators can benefit from expanded IB Knowledge!

 

Schedule a meeting with us
View on the AppExchange

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]]> https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/feed/ 0 The Importance of Asset Ownership Registration for Manufacturers https://wise-chain.com/2024/09/16/the-importance-of-asset-ownership-registration-for-manufacturers/ Mon, 16 Sep 2024 13:35:00 +0000 https://the7.io/consulting/?p=208 Dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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The Role of Asset Ownership Registration for Manufacturers aftermarket performance

In today’s competitive manufacturing landscape, asset ownership registration is more critical than ever. Reliable asset registration enhances field service performance and customer support. At Wisechain, we understand the significance of asset ownership and location registration and have developed our Salesforce-based app to help manufacturers consistently register asset ownership and grow their installed base knowledge.

Why Asset Ownership Registration Matters

Asset ownership registration is the cornerstone of efficient field service and asset management. By accurately tracking and registering assets, manufacturers can

01.

Improve Field Service Performance

Accurate asset ownership registration ensures that field service teams have up-to-date information on asset locations and ownership. This enables quicker response times and more efficient service delivery

02.

Enhance Customer Support

Knowing which assets belong to which customers allows for personalized and proactive customer support. Manufacturers can anticipate customer needs and provide timely assistance, enhancing overall customer satisfaction

03.

Optimize Maintenance Schedules

Manufacturers can create and manage maintenance schedules more effectively with a clear understanding of asset ownership. This helps in preventing downtime and extending the lifespan of assets.

04.

Facilitate Warranty and Service Contract Management

Accurate asset ownership registration simplifies the management of warranties and service contracts. Manufacturers can easily track which assets are covered under specific contracts, ensuring compliance and reducing administrative burdens.

How Wisechain Simplifies Asset Ownership Registration

Wisechain’s Salesforce-based app is designed to streamline asset ownership registration and provide manufacturers with a comprehensive view of their installed base.

01.

Seamless Integration with Salesforce:

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for asset management. This ensures a unified and cohesive approach to asset ownership registration.

02.

Geolocation-Powered Asset Tracking

Wisechain utilizes geolocation technology to accurately track asset locations. This enables manufacturers to have real-time visibility into their asset inventory, enhancing field service performance and customer support.

03.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for manufacturers to register and manage asset ownership.

Salesforce-familiar users quickly adopt Wisechain and start reaping the benefits with minimal training.

04.

Comprehensive Reporting and Analytics

Wisechain provides robust reporting and analytics capabilities, allowing manufacturers to gain insights into their asset ownership data. This helps in making data-driven decisions and optimizing asset and channel management strategies

Conclusion

Asset ownership registration is a critical component of effective asset management for manufacturers. By leveraging Wisechain’s Salesforce-based app, manufacturers can streamline asset ownership registration, improve field service performance, and enhance customer support. With our geolocation-powered asset tracking and comprehensive reporting capabilities, Wisechain is the ideal solution for growing your installed base knowledge and optimizing asset management.

 

Let’s explore how we can help you transform your asset ownership registration process and boost IB knowledge and monetization.

Schedule a meeting with us
View on the AppExchange

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]]> Leveraging Installed Base Knowledge for Monetization and Aftermarket Revenue Performance https://wise-chain.com/2024/07/08/leveraging-installed-base-knowledge-for-monetization-and-aftermarket-revenue-performance/ Mon, 08 Jul 2024 13:36:17 +0000 https://the7.io/consulting/?p=210 Dolor from tellus in libero semper, et cursus magna semper amet magna dolor.

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Leveraging Installed Base Knowledge for Monetization and Aftermarket Revenue Performance

In the manufacturing industry, understanding your installed base is crucial for driving growth and maximizing revenue. Installed base knowledge refers to the comprehensive understanding of the assets your customers own, their locations, and their usage patterns. This knowledge is not only essential for optimizing service and support but also for unlocking significant monetization opportunities and enhancing aftermarket revenue performance. At Wisechain, our Salesforce-based app is designed to help manufacturers gain deep insights into their installed base, enabling them to capitalize on these opportunities effectively.

The Importance of Installed Base Knowledge

Installed base knowledge provides manufacturers with a competitive edge by offering insights into:

01.

Asset Utilization

Understanding how assets are being used helps in identifying opportunities for upgrades, maintenance, and additional services.

02.

Customer Needs

Detailed knowledge of the installed base allows manufacturers to tailor their offerings to meet specific customer needs, enhancing customer satisfaction and loyalty.

03.

Market Trends:

Analyzing installed base data can reveal market trends and preferences, informing strategic decisions and product development.

04.

Channel & Partners activity

Understanding how resellers handle the products and position them on the market helps grow service business and better relationships

The Link Between Installed Base Knowledge and Monetization

Installed base knowledge is a powerful tool for monetization and driving aftermarket revenue performance. 

  • Cross-Selling and Up-Selling Opportunities:
  • Proactive Maintenance and Service Contracts:
  • Targeted Marketing Campaigns
  • Enhanced Customer Lifetime Value
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  • +50% Dolor nulla gravida et nulla

The Importance of Installed Base Knowledge

Wisechain’s Salesforce-based app is designed to provide manufacturers with comprehensive installed base knowledge, enabling them to maximize monetization opportunities and enhance aftermarket revenue performance.

Here’s how Wisechain can help:

01.

Accurate Asset Tracking

Wisechain utilizes advanced geolocation technology to accurately track asset locations and ownership, providing a clear picture of the installed base.

02.

Seamless Integration with Salesforce:

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for installed base management. This ensures a unified and cohesive approach to asset tracking and customer support.

03.

Comprehensive Reporting and Analytics

Wisechain provides robust reporting and analytics capabilities, enabling manufacturers to gain insights into their installed base data. This helps in making data-driven decisions and optimizing monetization strategies.

04.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for teams to access and manage installed base data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Conclusion

Installed base knowledge is a critical component of driving monetization and enhancing aftermarket revenue performance in the manufacturing industry. By leveraging Wisechain’s Salesforce-based app, manufacturers can gain deep insights into their installed base, identify opportunities for cross-selling and up-selling, and provide personalized support and services. With our comprehensive reporting and analytics capabilities, Wisechain is the ideal solution for maximizing monetization opportunities and driving business success.

 

Ready to unlock the full potential of your installed base knowledge?  

Schedule a meeting with us
View on the AppExchange

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]]> Uncovering old IB when tracking new Assets https://wise-chain.com/2024/01/25/uncovering_old_ib_when_tracking_new_assets/ Thu, 25 Jan 2024 04:35:00 +0000 https://the7.io/consulting/?p=208 Dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

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Uncovering old Installed Base when tracking new Assets

Manufacturing companies in sectors as varied as Robotics, Industrial Automation, flow control, electrification, or power generation, often struggle to build rich and relevant installed base data.

Often enough, IB knowledge can plateau in the region of 50% of new products sold and this knowledge is mostly influenced by how much revenue comes from direct projects.

Finding out what was sold in the past is their Holy Grail since this knowledge can yield immediate revenue from equipment that is no longer under warranty.

As one of our first users aptly put it when they started tracking MV Switchgear, “Track the new, find the old”. In their market, a buyer today was, in 95% of the cases, a buyer yesterday.

01.

New assets are mostly purchased by repeat customers

In the manufacturing industry, Pareto rules, once more. The top 4 or 5 customer profiles will represent 85% or more of any given business sales. For industrial equipment, it means the same customers by the same product. And repeat. 

02.

Industrial companies tend to be loyal to their suppliers

When acquiring large industrial equipment and signing off on significant CapEx budget, buyers want to make sure their ROI is secured. They will find security in buying from proven suppliers, able to deliver high performance products and maintain them over time. 

03.

Large portions of industrial equipment is not under service agreement

Manufacturers being specialists, they sometimes lack internal competence to maintain every type of asset and sometimes would just let machines fail and fix them rather than have them serviced periodically by a service provider

04.

Asset owners welcome equi

When contacted by the manufacturer itself or its certified service partners, asset owners and operators welcome that support and expertise. 

Bridging the knowledge gap and maintaining assets at peak performance over time requires expertise that only manufacturers can bring. 

Asset owners understand and welcome that. 

In a nutshell...

Companies that start tracking new Assets today enjoy a highly and predictable likelihood to uncover older and unregistered Assets when engaging with newly identified customers. 

Our experience is that in more than 80% of the cases, they would find legacy assets ready for upgrades, modernizations, and/or new service agreements.

Let's talk about IB knowledge

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]]> Why is it important to Register Assets location and ownership? https://wise-chain.com/2023/03/18/why_is_it_important_to_register_assets_location_and_ownership/ Sat, 18 Mar 2023 04:36:17 +0000 https://the7.io/consulting/?p=210 Dolor from tellus in libero semper, et cursus magna semper amet magna dolor.

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Why is it important to register Assets to sites and Accounts?

Customers and users of industrial equipment will benefit from a direct relationship with the manufacturers’ teams during the lifetime of the product.

Whether the assets are serviced directly or in combination with certified service providers, the global installed base will perform better and for longer when it can benefit from Premium Manufacturer Service, Modernization & Upgrade, and priority access to original parts.

Managing the lifetime of those assets ultimately comes down to traceability, eg. the ability to relate an asset to a place and a name.

01.

Upgrades

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02.

Modernization

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03.

Subscriptions

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04.

Circularity

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Go granular, track and "field capture" assets!

There is no “one size fits all” approach when growing Installed Base knowledge. Combining various methods is often the best way to gather quality data on a systematic basis. 

Combining asset tracking, field capture, direct and indirect declaration will yield best results

  • Track assets from factory to site and identify new owners
  • Field capture assets during site survey
  • Let partners declare and register assets with simple methods
  • Give asset owners incentives to declare their assets and tools to do it easily

Ready to enhance your asset registration process and shed light on more aftermarket opportunities?

 

Schedule a meeting with us
View on the AppExchange

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