Grow installed base visibility with asset tracking

Asset Ownership Registration – 16 Benefits for Customers & End-Users

adminFab — Tue, 22 Apr 2025 16:21:49 +0000

Asset Ownership Registration: 16 Benefits for Customers & End-Users

Most industrial manufacturers don’t realize how much value is lost between shipment and commissioning.

Automated asset registration bridges that gap, creating new ways to support end users, deliver predictive maintenance, and unlock long-term ROI.

This guide breaks down 16 specific benefits that manufacturers and their customers gain from registering the ownership and location of every machine.

Improved Maintenance
Tailored Service Agreements
Predictive Analytics
Optimized parts supply
Sustainability & Circularity
Global Fleet Visibility
(...and 10 more powerful benefits inside)

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Grow Service revenue with Asset tracking in Salesforce

adminFab — Thu, 10 Oct 2024 10:56:39 +0000

Grow Service revenue with Asset tracking in Salesforce

In the Manufacturing industry, Installed Base knowledge is strategic to grow and maintain high-margin aftermarket revenue.

What would be the impact on your aftermarket business, if your company could systematically detect the location of its robots and identify their owners?

Using GPS trackers (or self-generated coordinates) WiseChain converts the location of industrial Assets, shipped from a factory to an unknown end-destination, often via system integrators, into highly qualified service opportunities and enables your teams to monitor their shipping conditions.

Aftermarket revenue Growth

Detect asset location

Identify final owners

Generate Opportunities

Customer service performance

Detect customer deliveries

Automatically assign assets to fleet owners

Monitor fleet turnaround

Market Intelligence

Monitor partners’ activity

Visualize end markets and trends

Refine downstream sectors appetite per product line

IoT Subscriptions

Engage & connect more System owners

Enrich users’ database

Grow IoT services revenue

Data is already available to detect and identify a majority of new fleet owners

In some specific cases, the equipment already generates is equipped with hardware that generates geolocation data.

This is the case for transport refrigeration units. Such built-in tracking technologies can be used in a new way to detect and identify potential new fleet owners.

When the fleets are renewed and units sold by their first owner on the second hand market, the service revenue per unit drops immediately. This is the waterfall effect. Since it is virtually impossible to know where the unit will be used next, service partners and manufacturers often lose a large part of the spare parts business and maintenance revenue for each unit.

Being in a position where it becomes possible to identify a majority of the next fleet owners for each unit ensures that manufactures and service partners will maintain their aftermarket revenue per unit and also make sure to keep units working at peak performance for a longer period of time.

In a nutshell

Deploying or using technologies to detect each asset’s location benefits their owners, their product will remain in the best condition for longer, the service partners and the manufacturers.

Hardware is therefore necessary to generate geolocation. It can be deployed ad-hoc or built-in and the type of hardware will be conditioned by three factors : available space, expected data supporting the business case and longevity.

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Industrial Equipment Circularity: The Role of Traceability

adminFab — Thu, 19 Sep 2024 14:05:22 +0000

Achieving Circularity: The Role of Traceability in Modernization, Takeback and Remanufacturing

In today’s manufacturing landscape, the concept of circularity is gaining traction as a sustainable and economically viable approach to managing assets. Manufactured assets circularity involves the continuous cycle of use, modernization, and remanufacturing, reducing waste and maximizing resource efficiency. At Wisechain, we understand that traceability is the critical prerequisite and starting point for achieving circularity. This article explores the importance of traceability, the role of asset modernization and upgrades, and the economic and environmental benefits of circularized assets.

Traceability Unlocks Manufactured Assets Circularity

Traceability is the foundation of manufactured assets circularity. It ensures that the entire lifecycle of an asset can be tracked and managed effectively. Here’s why traceability is crucial

Consistent and Reliable registration

Traceability enables manufacturers to accurately track the location, ownership, and usage of assets throughout their lifecycle

Traceability can take various forms, from owner’s declaration to direct field capture and asset geolocation, manufacturers gain from implementing all forms of registration

Data-Driven Decisions

With comprehensive traceability data, manufacturers can make informed decisions about when to modernize, upgrade, or remanufacture assets.

Compliance and Accountability

Traceability helps in meeting regulatory requirements and ensures accountability in the management of assets.

The Role of Asset Modernization and Upgrades

Asset modernization and upgrades are essential components of manufactured assets circularity. Whether performed on-site or off-site, these activities extend the lifespan of assets and prepare them for eventual remanufacturing

On-Site Modernization:

On-site modernization involves upgrading assets at the customer’s location, minimizing downtime and ensuring continuous operation.

Off-Site Upgrades:

Off-site upgrades allow for more extensive modifications and improvements, ensuring that assets are fully optimized before being returned to service.

Environmental Benefits of Circularized Assets

In addition to the economic benefits of keep equipment performing for longer periods of time with adequate maintenance, upgrades and modernizations, manufactured assets circularity provides substantial environmental advantages.

01.

Reduced Waste

Circularity minimizes waste by keeping assets in use for longer periods and reducing the need for disposal.

02.

Lower Carbon Footprint

Remanufactured assets have a lighter environmental footprint compared to newly produced assets, reducing carbon emissions and conserving natural resources.

03.

Employee engagement

Boosting circularity programs enhances your company’s culture by expanding sustainability, innovation, and responsibility practices. It strengthens team engagement, as employees take pride in contributing to environmental impact and long-term value creation.

How Wisechain Supports Manufacturers' Circularity Programs

Wisechain’s Salesforce-based app is designed to support manufactured assets circularity by providing comprehensive traceability and asset management capabilities:

Multi-Modal Traceability
- Our Salesforce based App integrates geolocation and tracking technologies to provide accurate and real-time traceability of assets, ensuring accurate data throughout the asset lifecycle.
- Our Field Capture App enables field service engineers and asset owners to simply declare their assets’ Serial Number, type and location.
Comprehensive Asset Journey visibility
- Wisechain helps manufactures grow a granular installed base knowledge, enabling circularity activities
Seamless Integration with Salesforce
- Our Salesforce native App enables users and partners to plan all reverse logistics activities to ensure consistent circularity of assets

Ready to accelerate and expand your Circularity program?

View on the AppExchange

Schedule a meeting with us

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Expanding Field Service Impact: The Critical Role of Asset Location and Ownership Registration | Wisechain

adminFab — Wed, 18 Sep 2024 10:56:39 +0000

Enhancing Field Service Performance: The Critical Role of Asset Location and Ownership Registration

In the manufacturing industry, field service performance is a key indicator of operational efficiency and customer satisfaction. Ensuring that field service teams can quickly and effectively address customer needs is crucial for maintaining a competitive edge. At Wisechain, we understand that the foundation of exceptional field service performance lies in accurate asset location and ownership registration. Our Salesforce-based app is designed to streamline these processes, enabling manufacturers to achieve optimal field service outcomes.

The Importance of Field Service Performance

Field service performance directly impacts a manufacturer’s bottom line and customer loyalty. Efficient field service operations can lead to

Improved Customer Satisfaction:

Quick response times and effective problem resolution enhance customer satisfaction and build long-term relationships

Increased Operational Efficiency

Streamlined field service processes reduce downtime and optimize resource allocation, leading to cost savings and improved productivity

Enhanced Asset Utilization

Proper maintenance and timely service ensure that assets are utilized to their full potential, extending their lifespan and reducing replacement costs.

Linking Field Service Performance and Asset Location and Ownership Registration

Accurate asset location and ownership registration are essential prerequisites for achieving superior field service performance. Here’s why:

01.

Quick Asset Identification

Knowing the exact location and ownership of assets allows field service teams to quickly identify and address issues, reducing response times and minimizing downtime

02.

Proactive Maintenance

With accurate asset data, manufacturers can schedule proactive maintenance, preventing issues before they occur and ensuring optimal asset performance.

03.

Efficient Resource Allocation

Understanding the distribution and ownership of assets helps in optimizing the allocation of field service resources, ensuring that the right technicians are dispatched to the right locations

04.

Enhanced Customer Support:

Accurate asset information enables field service teams to provide personalized and proactive customer support, addressing specific needs and enhancing overall satisfaction.

How Wisechain boosts Field Service Performance

Wisechain’s Salesforce-based app is designed to simplify and optimize asset location and ownership registration, providing manufacturers with the information they need to boost field service performance.

Here’s how Wisechain can help:

01.

Geolocation-Powered Asset Tracking

Wisechain utilizes advanced geolocation technology to accurately track asset locations in real-time. This ensures that field service teams have up-to-date information, enabling quicker response times and more efficient service delivery.

02.

Seamless Integration with Salesforce

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for asset management. This ensures a unified and cohesive approach to asset location and ownership registration.

03.

Comprehensive Asset Management

Wisechain augments installed base knowledge, enabling manufacturers to leverage asset ownership, track maintenance schedules, and monitor asset performance.

04.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for field service teams to access and manage asset data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Conclusion

Field service performance is a critical component of operational efficiency and customer satisfaction in the manufacturing industry. By leveraging Wisechain’s Salesforce-based app, manufacturers can streamline asset location and ownership registration, enhancing field service performance and achieving optimal outcomes. With our geolocation-powered asset tracking and comprehensive asset management capabilities, Wisechain is the ideal solution for improving field service operations and driving business success.

Ready to expand Field Service impact and customer satisfaction?

Schedule a meeting with us

View on the AppExchange

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Enhancing Asset Location Registration with Geolocation in Salesforce

adminFab — Tue, 17 Sep 2024 16:25:17 +0000

Enhancing Asset Location Registration with AI and IoT

In the manufacturing industry, accurate and reliable asset location registration is a critical task that can significantly impact operational efficiency, customer satisfaction and profitability. With the advent of geolocation technology, asset location registration has become more precise and can become automated, enabling manufacturers to streamline their operations and enhance their service capabilities. At Wisechain, our Salesforce-based app leverages advanced geolocation features to provide high accuracy, reliable information, and, combined with AI, automated asset location registration, ensuring that manufacturers can effectively manage their assets.

The Importance of Asset Location Registration

Accurate asset location registration is essential for several reasons:

Efficient Asset Management:

Knowing the exact location of assets helps in optimizing resource allocation, reducing downtime, and enhancing overall asset utilization.

Improved Field Service Performance:

Precise asset location data enables field service teams to respond quickly to service requests, improving response times and customer satisfaction.

Enhanced Customer Support:

Accurate asset location information allows manufacturers to provide proactive and personalized customer support, addressing specific needs and enhancing overall satisfaction.

The Role of Geolocation in Asset Location Registration

Geolocation technology has revolutionized asset location registration by providing high accuracy and reliability. Here’s how geolocation enhances this critical task:

01.

High Accuracy

Geolocation-enabled asset tracking provides precise and real-time location data, ensuring that manufacturers have up-to-date information on their assets.

02.

Reliability of Information:

Geolocation technology offers reliable and consistent data, reducing the risk of errors and inaccuracies in asset location registration.

03.

Automation

Geolocation-enabled asset tracking automates the process of asset location registration, eliminating manual data entry and reducing the potential for human error.

How Wisechain Enhances Asset Location Registration

Wisechain’s Salesforce-based app is designed to leverage advanced geolocation features to provide high accuracy, reliable information, and automated asset location registration. Here’s how Wisechain can help

01.

Geolocation-Powered Asset Tracking

Wisechain utilizes advanced geolocation technology to accurately track asset locations in real-time. This ensures that manufacturers have precise and up-to-date information on their assets, enhancing operational efficiency.

02.

Seamless Integration with Salesforce

03.

AI powered registration

Wisechain automates the process of asset location registration, reducing the need for manual data entry and minimizing the risk of errors. AI greatly accelerates ownership identification and registration, thus opening the door to more business opportunities.

04.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for teams to access and manage asset location data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Conclusion

Accurate and reliable asset location registration is a critical task for manufacturers. AI and geolocation technologies have transformed and simplified this process by providing high accuracy, reliability, and automation. By leveraging Wisechain’s Salesforce-based app, manufacturers can streamline asset location registration, enhance operational efficiency, and improve field service performance. With our advanced geolocation features and user-friendly interface, Wisechain is the ideal solution for managing asset location data effectively.

Ready to enhance your asset location registration process with AI and IoT?

Schedule a meeting with us

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How to gather more Installed Base knowledge?

adminFab — Sat, 15 Jun 2024 04:42:00 +0000

Four ways to gather Installed Base knowledge

When it comes to growing and maintaining quality IB knowledge, there is no magic recipe but a combination of solutions.

Practically speaking, there are only four ways to register a product to its location and owner.

Asset tracking

Whether with add-on trackers or built-in geolocation devices, it is possible to use coordinates to detect an asset end-location and identify its owner.

The limitations to the tracking approach are mostly related to the size of the tracked asset and the presence of adequate cavities to lodge a device.

Field capture

It works well for assets and sites that are surveyed frequently by field engineers, especially when they’re equipped with the tools enabling rapid capture and correct assignment to a site.

However for smaller assets or assets integrated in a larger system, the method is far less efficient.

Owner declaration

One of the most common approaches is to encourage owners to declare their assets upon reception to activate the warranty period.

Yet, there is a limit to its efficacy, most likely because targeting the right persons inside the company who can and want to do it is very difficult.

Channel and integrators data sharing

As most products are sold through a diversity of channels, manufacturers make sure to maintain dynamic and beneficial relationships with their resellers to be able to collect ownership information.

Wisechain Installed Base visibility automation

Wisechain is an Installed Base knowledge solution built on the Salesforce platform. Relying on GPS tracking devices, it is desgined to help manufacturers register product ownership and location. The data source can be assets’ geolocation, field capture or self-declaration. Wisechain’s data centered solution ensures optimal, reliable and consistent installed base visibility for manufacturers of industrial equipment.

Ready to enhance assets’ registration processes and grow installed base visibility?

View on the AppExchange

Schedule a meeting with us

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What is Installed Base knowledge

adminFab — Tue, 03 Nov 2020 03:35:08 +0000

What is Installed Base knowledge

The Installed Base (or IB) corresponds to the number, location and years of service of products or systems that have been installed over the years at direct and indirect customers of a manufacturing company.

01.

Number of units

This the most basic measure of the installed base and is often used to assess a company’s market share and product penetration.

02.

Ownership registration

This information is crucial for planning service and support activities, and for identifying upselling and cross-selling opportunities.

It is also the most difficult to obtain on a large scale.

03.

Years of service

This information can be used to predict when products or systems will need to be replaced or upgraded, and to plan for future product development. the registration of an asset with a place and the identity of the owner The ability to reach out to product owners and users in order to sell related services, replacement products and maintenance plans

04.

Lifetime events and Condition

More and more, developing the ability to collect machine condition data is critical in better supporting the customers, ensuring optimal performance and, whenever possible, saving energy and minimizing operating costs

A cross industries challenge

Systematically detecting an asset’s final location and registering it to its ultimate owner or operator is a challenge shared by most industrial equipment manufacturers.

When assets are sold through numerous channels, on global markets, and to multiple segments, keeping track of the location and identity of each ultimate owner is a massive undertaking and companies dedicate substantial resources to building this knowledge.

Installed Base knowledge naturally benefits customers.

Owners of registered assets enjoy support from the most qualified service engineers and technicians and have access to dedicated services, original spare parts and modernization plans.

In a nutshell

Gathering Installed Base knowledge requires a consistent effort combining various approaches to data gathering.

Since there are only three ways to obtain IB knowledge, tracking, field capture and declaration it is beneficial for manufacturers to combine as many ways as possible and remove possible blind spots in their data gathering effort.

Ready to enhance Installed Base registration processes?

View on the AppExchange

Schedule a meeting with us

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