Generate more service revenue with industrial asset tracking https://wise-chain.com/category/industrial-asset-tracking/ Grow aftermarket revenue with asset tracking in Salesforce Mon, 13 Jan 2025 10:32:54 +0000 en-US hourly 1 https://wise-chain.com/wp-content/uploads/2024/01/WiseChain-logo-150x150.jpg Generate more service revenue with industrial asset tracking https://wise-chain.com/category/industrial-asset-tracking/ 32 32 Grow Service revenue with Asset tracking in Salesforce https://wise-chain.com/2024/10/10/grow_service_revenue/ Thu, 10 Oct 2024 10:56:39 +0000 https://the7.io/consulting/?p=785 Suspendisse potenti. In eleifend quam. Mauris id scelerisque dui, placerat pretium nulla.

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Grow Service revenue with Asset tracking in Salesforce

In the Manufacturing industry, Installed Base knowledge is strategic to grow and maintain high-margin aftermarket revenue.

What would be the impact on your aftermarket business, if your company could systematically detect the location of its robots and identify their owners?

Using GPS trackers (or self-generated coordinates) WiseChain converts the location of industrial Assets, shipped from a factory to an unknown end-destination, often via system integrators, into highly qualified service opportunities and enables your teams to monitor their shipping conditions.

Aftermarket revenue Growth

Wisechain starter kits

Detect asset location

Identify final owners

Generate Opportunities

Customer service performance

Customer service performance

Detect customer deliveries

Automatically assign assets to fleet owners

Monitor fleet turnaround

Market intelligence

Market Intelligence

Monitor partners’ activity

Visualize end markets and trends

Refine downstream sectors appetite per product line

grow IoT subscriptions with superiod IB knowledge

IoT Subscriptions

Engage & connect more System owners

Enrich users’ database

Grow IoT services revenue

Data is already available to detect and identify a majority of new fleet owners

In some specific cases, the equipment already generates is equipped with hardware that generates geolocation data. 

This is the case for transport refrigeration units. Such built-in tracking technologies can be used in a new way to detect and identify potential new fleet owners. 

When the fleets are renewed and units sold by their first owner on the second hand market, the service revenue per unit drops immediately. This is the waterfall effect. Since it is virtually impossible to know where the unit will be used next, service partners and manufacturers often lose a large part of the spare parts business and maintenance revenue for each unit. 

Being in a position where it becomes possible to identify a majority of the next fleet owners for each unit ensures that manufactures and service partners will maintain their aftermarket revenue per unit and also make sure to keep units working at peak performance for a longer period of time. 

In a nutshell

Deploying or using technologies to detect each asset’s location benefits their owners, their product will remain in the best condition for longer, the service partners and the manufacturers.

Hardware is therefore necessary to generate geolocation. It can be deployed ad-hoc or built-in and the type of hardware will be conditioned by three factors : available space, expected data supporting the business case and longevity. 

Let's talk about IB knowledge

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]]> Enhancing Asset Location Registration with Geolocation in Salesforce https://wise-chain.com/2024/09/17/enhancing-asset-location-registration-with-ai-and-iot-in-salesforce/ https://wise-chain.com/2024/09/17/enhancing-asset-location-registration-with-ai-and-iot-in-salesforce/#respond Tue, 17 Sep 2024 16:25:17 +0000 https://wise-chain.com/?p=5666 Enhancing Asset Location Registration with AI and IoT In the manufacturing industry, accurate and reliable asset location registration is a critical task that can significantly impact operational efficiency, customer satisfaction and profitability. With the advent of geolocation technology, asset location registration has become more precise and can become automated, enabling manufacturers to streamline their operations…

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Enhancing Asset Location Registration with AI and IoT

In the manufacturing industry, accurate and reliable asset location registration is a critical task that can significantly impact operational efficiency, customer satisfaction and profitability. With the advent of geolocation technology, asset location registration has become more precise and can become automated, enabling manufacturers to streamline their operations and enhance their service capabilities. At Wisechain, our Salesforce-based app leverages advanced geolocation features to provide high accuracy, reliable information, and, combined with AI, automated asset location registration, ensuring that manufacturers can effectively manage their assets.

The Importance of Asset Location Registration

Accurate asset location registration is essential for several reasons:

Efficient Asset Management:

Knowing the exact location of assets helps in optimizing resource allocation, reducing downtime, and enhancing overall asset utilization.

Improved Field Service Performance:

Precise asset location data enables field service teams to respond quickly to service requests, improving response times and customer satisfaction.

Enhanced Customer Support:

Accurate asset location information allows manufacturers to provide proactive and personalized customer support, addressing specific needs and enhancing overall satisfaction.

The Role of Geolocation in Asset Location Registration

Geolocation technology has revolutionized asset location registration by providing high accuracy and reliability. Here’s how geolocation enhances this critical task:

01.

High Accuracy

Geolocation-enabled asset tracking provides precise and real-time location data, ensuring that manufacturers have up-to-date information on their assets.

02.

Reliability of Information:

Geolocation technology offers reliable and consistent data, reducing the risk of errors and inaccuracies in asset location registration.

03.

Automation

Geolocation-enabled asset tracking automates the process of asset location registration, eliminating manual data entry and reducing the potential for human error.

How Wisechain Enhances Asset Location Registration

Wisechain’s Salesforce-based app is designed to leverage advanced geolocation features to provide high accuracy, reliable information, and automated asset location registration. Here’s how Wisechain can help

01.

Geolocation-Powered Asset Tracking

Wisechain utilizes advanced geolocation technology to accurately track asset locations in real-time. This ensures that manufacturers have precise and up-to-date information on their assets, enhancing operational efficiency.

02.

Seamless Integration with Salesforce

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for asset management. This ensures a unified and cohesive approach to asset location registration.

03.

AI powered registration

Wisechain automates the process of asset location registration, reducing the need for manual data entry and minimizing the risk of errors. AI greatly accelerates ownership identification and registration, thus opening the door to more business opportunities.

04.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for teams to access and manage asset location data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Conclusion

Accurate and reliable asset location registration is a critical task for manufacturers. AI and geolocation technologies have transformed and simplified this process by providing high accuracy, reliability, and automation. By leveraging Wisechain’s Salesforce-based app, manufacturers can streamline asset location registration, enhance operational efficiency, and improve field service performance. With our advanced geolocation features and user-friendly interface, Wisechain is the ideal solution for managing asset location data effectively.

Ready to enhance your asset location registration process with AI and IoT?

Schedule a meeting with us

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]]> https://wise-chain.com/2024/09/17/enhancing-asset-location-registration-with-ai-and-iot-in-salesforce/feed/ 0 Grow Channel Partners’ business with better installed base knowledge https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/ https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/#respond Tue, 17 Sep 2024 15:40:31 +0000 https://wise-chain.com/?p=5652 The Win-Win Situation: How Channel Partners and Systems Integrators Benefit from Manufacturers’ Installed Base Knowledge In the manufacturing industry, the growth and sharing of installed base (IB) knowledge create a win-win situation for manufacturers, channel partners, and systems integrators. By leveraging advanced asset management solutions like Wisechain, manufacturers can enhance their IB knowledge and share…

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The Win-Win Situation: How Channel Partners and Systems Integrators Benefit from Manufacturers' Installed Base Knowledge

In the manufacturing industry, the growth and sharing of installed base (IB) knowledge create a win-win situation for manufacturers, channel partners, and systems integrators. By leveraging advanced asset management solutions like Wisechain, manufacturers can enhance their IB knowledge and share valuable information with their partners, leading to improved operational efficiency, increased revenue, and better end customer experiences.

The Importance of Installed Base Knowledge

Installed base knowledge refers to the comprehensive understanding of the assets that customers own, their locations, and their usage patterns. This knowledge is crucial for several reasons:

Optimized Asset Management

Detailed IB knowledge enables manufacturers to optimize asset management, ensuring that assets are well-maintained and utilized efficiently

Enhanced Customer Support

With a clear view of the installed base, manufacturers can provide proactive and personalized support, enhancing customer satisfaction and loyalty

Informed Decision Making

IB knowledge helps manufacturers make data-driven decisions about product development, service offerings, and market strategies.

Benefits for Channel Partners and Systems Integrators

When manufacturers grow their IB knowledge and share this information with channel partners and systems integrators, it creates a win-win situation.

Improved Sales Opportunities​

Channel partners can leverage IB knowledge to identify cross-selling and up-selling opportunities, driving additional revenue and enhancing customer relationships.

Enhanced Service Delivery:

Systems integrators can use IB information to optimize service delivery, ensuring that assets are maintained and upgraded efficiently, leading to improved operational performance.

Better Customer Insights:

Shared IB knowledge provides channel partners and systems integrators valuable insights into customer needs and preferences, enabling them to tailor their offerings and enhance customer satisfaction.

The Win-Win Situation

The sharing of IB knowledge creates a win-win situation for all parties involved:

Manufacturers

  • Enhanced asset management and customer support.
  • Improved data-driven decision making.
  • Increased revenue through optimized service and sales opportunities.

Channel Partners

  • Identification of new sales opportunities.
  • Enhanced customer relationships and loyalty.
  • Increased revenue through cross-selling and up-selling.

Systems Integrators

  • Optimized service delivery and asset maintenance.
  • Improved operational performance.
  • Enhanced customer satisfaction through personalized support.

End Customer Benefits

Ultimately, the end customers benefit significantly from the sharing of IB knowledge:

Proactive Support:

With detailed IB information, manufacturers and their partners can provide proactive support, addressing issues before they become critical.

Personalized Service:

Customers receive personalized service tailored to their specific needs, enhancing their overall experience and satisfaction.

Improved Asset Performance:

Optimized asset management and maintenance ensure that assets perform at their best, reducing downtime and extending their lifespan.

How Wisechain Facilitates IB Knowledge Sharing

Wisechain’s Salesforce-based app is designed to facilitate the growth and sharing of IB knowledge, creating a win-win situation for manufacturers, channel partners, and systems integrators:

Comprehensive Asset Management:

Wisechain provides a comprehensive view of the installed base, enabling manufacturers to manage asset ownership, track maintenance schedules, and monitor asset performance.

Seamless Integration with Salesforce:

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for asset management and share this information with their partners.

Real-Time Data Access:

With Wisechain, channel partners and systems integrators have real-time access to IB data, enabling them to make informed decisions and optimize their operations.

User-Friendly Interface:

Wisechain features an intuitive and user-friendly interface, making it easy for teams to access and manage IB data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Let’s have a chat about how your Channel Partners and System Integrators can benefit from expanded IB Knowledge!

 

Schedule a meeting with us
View on the AppExchange

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]]> https://wise-chain.com/2024/09/17/how-to-grow-service-partners-business/feed/ 0 Leveraging Installed Base Knowledge for Monetization and Aftermarket Revenue Performance https://wise-chain.com/2024/07/08/leveraging-installed-base-knowledge-for-monetization-and-aftermarket-revenue-performance/ Mon, 08 Jul 2024 13:36:17 +0000 https://the7.io/consulting/?p=210 Dolor from tellus in libero semper, et cursus magna semper amet magna dolor.

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Leveraging Installed Base Knowledge for Monetization and Aftermarket Revenue Performance

In the manufacturing industry, understanding your installed base is crucial for driving growth and maximizing revenue. Installed base knowledge refers to the comprehensive understanding of the assets your customers own, their locations, and their usage patterns. This knowledge is not only essential for optimizing service and support but also for unlocking significant monetization opportunities and enhancing aftermarket revenue performance. At Wisechain, our Salesforce-based app is designed to help manufacturers gain deep insights into their installed base, enabling them to capitalize on these opportunities effectively.

The Importance of Installed Base Knowledge

Installed base knowledge provides manufacturers with a competitive edge by offering insights into:

01.

Asset Utilization

Understanding how assets are being used helps in identifying opportunities for upgrades, maintenance, and additional services.

02.

Customer Needs

Detailed knowledge of the installed base allows manufacturers to tailor their offerings to meet specific customer needs, enhancing customer satisfaction and loyalty.

03.

Market Trends:

Analyzing installed base data can reveal market trends and preferences, informing strategic decisions and product development.

04.

Channel & Partners activity

Understanding how resellers handle the products and position them on the market helps grow service business and better relationships

The Link Between Installed Base Knowledge and Monetization

Installed base knowledge is a powerful tool for monetization and driving aftermarket revenue performance. 

  • Cross-Selling and Up-Selling Opportunities:
  • Proactive Maintenance and Service Contracts:
  • Targeted Marketing Campaigns
  • Enhanced Customer Lifetime Value
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  • +50% Dolor nulla gravida et nulla

The Importance of Installed Base Knowledge

Wisechain’s Salesforce-based app is designed to provide manufacturers with comprehensive installed base knowledge, enabling them to maximize monetization opportunities and enhance aftermarket revenue performance.

Here’s how Wisechain can help:

01.

Accurate Asset Tracking

Wisechain utilizes advanced geolocation technology to accurately track asset locations and ownership, providing a clear picture of the installed base.

02.

Seamless Integration with Salesforce:

Our app integrates seamlessly with Salesforce, allowing manufacturers to leverage their existing CRM data for installed base management. This ensures a unified and cohesive approach to asset tracking and customer support.

03.

Comprehensive Reporting and Analytics

Wisechain provides robust reporting and analytics capabilities, enabling manufacturers to gain insights into their installed base data. This helps in making data-driven decisions and optimizing monetization strategies.

04.

User-Friendly Interface

Our app features an intuitive and user-friendly interface, making it easy for teams to access and manage installed base data. With minimal training, teams can quickly adopt Wisechain and start reaping the benefits.

Conclusion

Installed base knowledge is a critical component of driving monetization and enhancing aftermarket revenue performance in the manufacturing industry. By leveraging Wisechain’s Salesforce-based app, manufacturers can gain deep insights into their installed base, identify opportunities for cross-selling and up-selling, and provide personalized support and services. With our comprehensive reporting and analytics capabilities, Wisechain is the ideal solution for maximizing monetization opportunities and driving business success.

 

Ready to unlock the full potential of your installed base knowledge?  

Schedule a meeting with us
View on the AppExchange

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]]> What is Installed Base knowledge https://wise-chain.com/2020/11/03/what_is_installed_base_knowledge/ Tue, 03 Nov 2020 03:35:08 +0000 https://the7.io/consulting/?p=206 Dolor nec ultricies augue. Vivamus sagittis - sed tellus in libero semper, et cursus magna semper.

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What is Installed Base knowledge

The Installed Base (or IB) corresponds to the number, location and years of service of products or systems that have been installed over the years at  direct and indirect customers of a manufacturing company. 

01.

Number of units

This the most basic measure of the installed base and is often used to assess a company’s market share and product penetration.

02.

Ownership registration

This information is crucial for planning service and support activities, and for identifying upselling and cross-selling opportunities. 

It is also the most difficult to obtain on a large scale. 

03.

Years of service

This information can be used to predict when products or systems will need to be replaced or upgraded, and to plan for future product development. the registration of an asset with a place and the identity of the owner The ability to reach out to product owners and users in order to sell related services, replacement products and maintenance plans

04.

Lifetime events and Condition

More and more, developing the ability to collect machine condition data is critical in better supporting the customers, ensuring optimal performance and, whenever possible, saving energy and minimizing operating costs

A cross industries challenge

Systematically detecting an asset’s final location and registering it to its ultimate owner or operator is a challenge shared by most industrial equipment manufacturers. 

When assets are sold through numerous channels, on global markets, and to multiple segments, keeping track of the location and identity of each ultimate owner is a massive undertaking and companies dedicate substantial resources to building this knowledge. 

Installed Base knowledge naturally benefits customers. 

Owners of registered assets enjoy support from the most qualified service engineers and technicians and have access to dedicated services, original spare parts and modernization plans. 

In a nutshell

Gathering Installed Base knowledge requires a consistent effort combining various approaches to data gathering. 

Since there are only three ways to obtain IB knowledge, tracking, field capture and declaration it is beneficial for manufacturers to combine as many ways as possible and remove possible blind spots in their data gathering effort. 

Ready to enhance Installed Base registration processes?

View on the AppExchange
Schedule a meeting with us

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